Refund Policy

1. Try it before you pay

Tifólio has a free plan that does not expire. It includes 3 practice briefs a month, one Studio project, one FlowSpace board, 2 e-signed contracts, video export, and your public portfolio.

We mention it here because it is the reason this policy can be simple: nobody has to buy Tifólio to find out what Tifólio is. If you are not sure the PRO plan is for you, use the free plan for as long as you like.

2. 14-day money-back guarantee

If you are not happy with PRO, write to us within 14 days of your first payment and we will refund it in full. You do not need to explain why, and we will not ask you to sit through a retention call.

This applies to both the monthly plan ($18) and the yearly plan ($165), and it applies to the first payment on your account.

3. Renewals and cancellation

Paid plans renew automatically. You can cancel at any time from Settings, in a couple of clicks, with no penalty and no email required.

When you cancel, your PRO access continues until the end of the period you already paid for — you keep what you bought. After that the account returns to the free plan. Cancelling does not delete your account, your work, or your portfolio.

We do not refund unused time on a plan you have already used. If you cancel in month eight of a yearly plan, you keep PRO through month twelve, and there is no partial refund for the remaining months. This is why we suggest starting monthly if you are unsure — the yearly plan is a discount for committing, not a trial.

A renewal charge on its own is not refundable under section 2, because the 14 days run from your first payment. If a renewal caught you by surprise, tell us anyway — see section 5.

4. Charges we always refund

Regardless of the 14 days, we refund:

• duplicate charges, or a charge for a plan you did not buy;
• any amount charged after you cancelled, if the cancellation did not take effect;
• a charge on your card that you did not authorize — tell us and we will refund it and secure the account;
• a period in which the Service was unavailable because of a failure on our side and you could not work.

5. How to ask

Write to contato@tifolio.com.br from the email address on the account, or open a ticket from Support inside Tifólio. Tell us what you would like refunded — that is enough.

We answer within 2 business days. Approved refunds are issued to the original payment method and typically appear within 5 to 10 business days, depending on your bank. The refund is returned in the currency you were charged in; if your bank converted the original charge, exchange rate movement between the charge and the refund is set by your bank and is outside our control.

Subscription payments are handled by our payment provider, so the charge and the refund may appear on your statement under their name rather than ours.

6. Please talk to us before a chargeback

If something looks wrong on your statement, email us first. A refund from us takes days; a chargeback takes months, and it locks the account while the dispute is open — which usually hurts the person disputing more than it helps them.

We would rather refund you and part on good terms than win a dispute.

7. Your statutory rights

Nothing in this policy limits rights you have under the consumer law of the state or country where you live. Where that law gives you a longer or broader right to a refund than this policy does, that law applies.

8. Contact

Questions about a charge or a refund? Write to contato@tifolio.com.br.

Tifólio Tecnologia — CNPJ 35.014.292/0001-04
Rua José Izidoro Biazzetto, 1210 — Curitiba, PR, Brasil